Covid-19



The health and wellbeing of our customers and employees is our top priority, therefore we are following government guidance to ensure everybody's safety whilst still providing an enjoyable cinema experience for our customers. Taking into account a recent Covid-19 report published by the UK's Cinema Trade Body (UKCA), a Covid-19 Risk Assessment has been completed to ensure we are putting all necessary measures in place. This will be reviewed and updated following any further government guidance or changes to business operations. Upon completion of the risk assessment, the following measures have been put in place at The Regal.



Online booking


By facilitating and encouraging pre-booking online, we are reducing the likelihood of queues at the box office counter. This in turn, minimises contact between customers and between our staff and customers.



Contactless Payment


We will still be accepting cash and chip & pin payments but ask that you pay contactlessly if you are able.


Staff Training & PPE


All staff will receive specific Covid-19 training prior to opening and will be provided with PPE.



Staggered Film Times


We are staggering the times our films start and finish to minimise customer customers contact at pinch points within The Regal.



Face Coverings


All employees and customers will be required to wear a face covering whilst visiting The Regal unless exempt. Face coverings may be removed when eating or drinking more than 2m away from other people outside of your household. Those who are exempt from wearing a face covering on medical grounds will be required to wear a "Face Covering Exemption Lanyard". If you do not have one of your own, please ask for one on arrival at The Regal.



Social Distancing


Whilst wearing a face covering, a distance of at least 1m should be kept between yourself and people outside of your household.



Sanitising Stations


We have numerous hand sanitising stations located through the premises, please help us keep The Regal Covid-19 free, by using them.



Distanced Seating


We are ensuring different households maintain a 1m+ distance within our auditoriums by leaving an empty seat either side of each hosuehold group.



Reduced Capacity


We have reduced the capacity of our auditoriums to 50% to aid distancing between household groups.



Additional Cleaning


Along with the usual cleaning regimes, we are increasing the frequency of cleaning in higher-risk areas and touchpoints, for example; box office counter top and door handles.



Contact Tracing


Upon entry to The Regal, all customers over the age of 16 (not just a nominated member of the group) will be asked to "check in" with the NHS Test and Trace service. This can be done by scanning the NHS QR code poster on your smart phone's camera. If you are unable to do this, your details will be recorded manually by a member of staff.

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