Covid-19



Updated: 19th July 2021


The Regal has produced its own Covid-19 Risk Assessment which will be reviewed and updated following any further government guidance or changes to business operations.


The health and wellbeing of our customers and employees is our top priority, therefore despite the relaxtion of Covid-19 restrictions by the Government today, we have decided to keep some additional measures in place to ensure everybody's safety whilst still providing an enjoyable cinema experience for our customers. Taking into account a recent (16th July 2021) Covid-19 report published by the UK's Cinema Trade Body (UKCA), the following measures are currently in place at The Regal.



Online booking


You can book tickets in person at the box office, however we encourage pre-booking online. This reduces the likelihood of queues forming at the box office counter. This in turn, minimises contact between customers and between our staff and customers.


Ordering in the Café


As of Friday 23th July, customers must come to the till point to order café drinks and/or food. Table service has only been available as a response to Covid-19 social distancing restrictions.



Contactless Payment


We still accept cash and chip & pin payments but ask that you pay contactlessly if you are able.


Staff Training & PPE


All staff receive specific Covid-19 training and will continue to wear face coverings within The Regal and The 1936. Protective screens will remain in place at till points and between tables in The 1936.



Staggered Film Times


We are staggering the times our films start and finish to minimise customer contact at pinch points within The Regal and The 1936.



Face Coverings


Customers are no longer required to wear a face covering within The Regal or The 1936 although we strongly recommend you do so, if you are able. All employees of The Regal and The 1936 will continue to wear face coverings whilst at work.



Social Distancing


There is now no capacity limit within our auditoriums and the requirement to socially distance has been revoked by the Government. That being said, please be concious of others and their personal space - not everybody will be confident re-entering "normal life".



Sanitising Stations


We have numerous hand sanitising stations located through the premises, please help us keep The Regal Covid-19 free, by using them.



Additional Cleaning


Along with our usual cleaning regimes, we will continue to clean higher-risk areas and touchpoints more frequently, for example; box office counter top and door handles.



Contact Tracing


Although there is now no legal requirement to, we strongly recommend you continue to "check in" to our venue using the NHS Test and Trace app or by filling in a contact form provded by a member of staff.

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